Business Process Analysis: Getting the future state right
Have you ever implemented a redesigned business process, only to have the stakeholders say that it's not what they wanted? Or have you seen a team automate a terrible business process without improving it first? Do you struggle to define the desired future state?If you answered yes to any of these…
SoftEd's David Mantica explores what service design is all about and how you can utilize the principles and practices to improve your products and services. During this hour-long session, you'll learn about how you can to get to the real need - driving change based on what your customers really…
SoftEd's David Mantica discusses the skills employees need to thrive in our increasingly complex and changing workplaces.  Watch the webinar above.
What are the most crucial skills that software developers and engineers need to have? Most people, when asked this question would say that mathematical proficiency and technological expertize are most important. For many years now training and education have focused on building STEM (science…
So you're new to the agile world and you're excited to see how this way of thinking and working can benefit you, your team and your business. The agile approach promises faster delivery of better quality solutions with less time and money wasted. But where do you start?This free webinar will…
Do you need to get solutions and new features into the hands of your users quickly without compromising on quality? While Agile helps us build quality solutions quickly, it stops short of delivering that value to our users.  DevOps expands on Agile, providing the practices and techniques that are…
In this webinar, senior service design consultant, Matt Wallens and experience designer, Garren DiPasquale explain what design thinking is, how it intersects with user experience design and how you can leverage both to innovate your products and services and develop solutions that your customer…
What is service design, how is it being practised today and how does it fit with an agile approach to working?In this webinar, SoftEd's Jim Simmons and our guest presenter Marina Chiovetti cover how service design processes can help your organisation focus on your customer's needs and improve…
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