Certified Scrum Master

Discover Scrum: Navigate changing project landscapes. Learn agile mastery, excel as a ScrumMaster, boost team efficiency.

Register: Oct 6 - 8
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CSM

Upcoming Sessions

Session with asterisk (*) are guaranteed to run

Oct 6 - 8, 2026 10:00am - 3:30pm EDT

Nov 11 - 12, 2026 9:00am - 5:00pm EST

Course Format and Delivery

Delivery Method: LiveOnline 
Schedule: 2 sessions of 8.5 hours each
Cost: $750 USD

All sessions are delivered live by an expert instructor in a fully interactive online environment.

 

About this course

It’s difficult to set project expectations when you have requirements that are unclear or always changing.

Even projects that are meticulously planned out can be plagued by change; changing market conditions, reduced budgets, restructures or anything that disrupts the delivery of value to your customers. Scrum is an agile framework that relies on team collaboration to deliver usable products faster and with less waste.

Beginning with the history of agile development and moving through the different Scrum disciplines, you will gain a comprehensive understanding of the Scrum methodology while focusing on the role and responsibilities of a ScrumMaster.

 

What you will earn

 

CSMScrum Alliance certification: Successful completion of this course will enable you to be registered with the Scrum Alliance as eligible to take the online assessment to become a 'Certified ScrumMaster®'

 

PMI ATP 2025

This course will contribute 16 PMI® Professional Development Units (PDUs) towards your chosen certification. 

 

 

What you will learn

  • Agile thinking and the history of agile methods and how relatively new thoughts in software development have brought us to Scrum
  • The foundational concepts that make up the Scrum framework
  • The characteristics of a good ScrumMaster that go beyond the overly simplistic and incorrect comparison to a project manager
  • Exercise: The 59-minute Scrum Simulation
  • The roles and responsibilities that are key to transforming project management into product delivery
  • Moving beyond Scrum’s foundational concepts into the basics of implementing Scrum
  • Team behaviours and Scrum team variants
  • Agile estimating and planning
  • Where to go next with your Scrum experience.

What you will need

While no experience is necessary, to get the most out of this course, you will need to have some familiarity with Scrum.

 

This course is great for

Those practicing or looking to practice the art of the ScrumMaster as well as anyone involved in Scrum (managers, team members, product managers, etc.).

 

 

Facilitated By
M.Palmer
Mark Palmer
Facilitator

Mark Palmer holds the rare combination of Certified Scrum Trainer® (CST) and Certified Team Coach® (CTC) credentials. He brings more than 25 years of experience in product, technology, and organizational leadership. He has trained over 12,000 people across Fortune 100 companies, U.S. federal agencies, and global enterprises.

Mark's classes focus on what actually holds teams back: unclear ownership, competing priorities, and team designs that make good work unnecessarily slow. As a certified trainer in Training from the Back of the Room®, he builds classes in which participants spend more time practicing and applying Scrum than listening to lectures.

Expect candid stories from real-world programs, practical tools you can use immediately, and a trainer who will tell you plainly when the problem is not the one you walked in believing you had.

CSM

Questions about this Scrum Alliance Accredited Course?

Phone: 1-800-373-7028
Email: info-us@softed.com

We'd love to have the opportunity to discuss how we can assist your business.