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Mastering the Art of Feedback

There is a lot of talk about self-managed teams and high performing teams. One thing that is a must for teams and companies to achieve success is to master giving and receiving feedback. Some think feedback is given from manager to an employee behind closed doors. Some can’t stand feedback because it always makes him or her feel like he or she did something wrong. Heather is here to tell you that feedback is so much more. If feedback is given in the right way and received in the right way, you and your team can improve and accomplish anything. 

If you master giving feedback you will be sought after and be viewed as a trusted partner with your business stakeholders and team. If you are open to receiving feedback the same results happen. This is helpful for anyone and critical for business analysts who rely on relationship building as a foundation to their work.

Presented By
H.Mylan-Mains
Heather Mylan-Mains
 
Heather is from Des Moines, Iowa. She was born there, went to college and graduate school there, raised her children there and lives there. She is a stimulus for change as a mom, consultant, business analysis instructor, and a longtime volunteer for IIBA®, recently as a Director on the Board.  For the past 20 + years, she has collaborated with a variety of project teams to create better business outcomes. She is a fierce advocate for business analysis and loves to share her passion through speaking, teaching, and mentoring.  She believes business analysis is a thinking profession and applies to everything and everyone! Heather loves to put together puzzles and figure out how the pieces fit together. She also loves to travel and wants to visit everywhere in the world. She has an MBA from Drake University, a BA in Accounting from GrandView College, is a CBAP® , PROSCI and CSM and has survived many PhDs (pretty hard days)
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