Designing for AI: Workflows, agents, business processes
The biggest challenge for business users of AI isn’t the technology itself - it’s efficiently identifying the work it can do and implementing it effectively. Generative AI is such a general-use technology that it can be difficult to even identify and define the problem we need to solve. We know AI should save us time and increase efficiency. We know we can use AI agents to automate work. But how do we actually do it? If we are to get beyond ad-hoc usage at the user level only, we need some basic principles we can follow to help apply AI to business problems. In this session Chris teaches how to apply a disciplined, repeatable design thinking process to any AI initiative. Starting with problem definition, we will move through a process for methodically applying AI in a way that solves the problem while maintaining focus on business value.
Earn 1 PDU when you attend live on Zoom!
April 28, 2026 12:00pm - 1:00pm EST
