Designing for AI: Workflows, agents, business processes

The biggest challenge for business users of AI isn’t the technology itself - it’s efficiently identifying the work it can do and implementing it effectively. Generative AI is such a general-use technology that it can be difficult to even identify and define the problem we need to solve. We know AI should save us time and increase efficiency. We know we can use AI agents to automate work. But how do we actually do it? If we are to get beyond ad-hoc usage at the user level only, we need some basic principles we can follow to help apply AI to business problems. In this session Chris teaches how to apply a disciplined, repeatable design thinking process to any AI initiative. Starting with problem definition, we will move through a process for methodically applying AI in a way that solves the problem while maintaining focus on business value.

Earn 1 PDU when you attend live on Zoom!

April 28, 2026 12:00pm - 1:00pm EST

Chris Knotts

Facilitator

Chris Knotts, is an enterprise learning leader and hands-on instructor who teaches AI, data, and technical agility to real-world teams. He delivers high-impact training for engineers, product teams, and business leaders—helping them understand emerging technology and immediately apply it in their daily workflows.

With two decades of experience across software engineering, DevOps, data platforms, and AI enablement, Chris is known for breaking down complex concepts with clarity, humor, and practical relevance. He teaches both technical practitioners and leadership cohorts, bridging the gap between strategy and execution, vision and application.

Beyond delivery, Chris designs the programs he teaches - often in collaboration with customers - creating role-based learning pathways, AI literacy training, strategy workshops, and real-world labs and exercises. His specialty is helping organizations adopt AI responsibly and quickly, speed up skills development, and build internal capability rather than rely on slideware.

Chris has led training and enablement portfolios for many Fortune organizations and government agencies, including Apple, Cisco, the US Marines, Fidelity Investments, the Department of Homeland Security, the American Bureau of Shipping, H&R Block, and many others. His training programs encompass AI, data engineering, DevOps, and enterprise agility. Today he continues to facilitate workshops, teach private enterprise cohorts, and advise L&D teams on scaling up modern capability-building programs.

Learn more about Chris

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