Dealing with Disruptors: Communicating Through Change and Complexity

 

Disruptions happen — shifting priorities, urgent requests, and unplanned work can throw even the most Agile teams off track.

In this hands-on session, you’ll learn to identify, measure, and manage these disruptors while maintaining delivery flow and stakeholder trust. Through data interpretation, collaborative decision-making, and communication practice, Scrum Masters will leave with the confidence and tools to help teams stay predictable, focused, and aligned.

Who Should Attend

◦ Scrum Masters, Agile Team Leads, or Delivery Managers working in hybrid or high-dependency environments.

◦ Leaders or coaches supporting Agile teams seeking greater stability and communication confidence.

Learning Outcomes

By the end of this session, participants will be able to:

1. Recognize and categorize disruptors, distinguishing between planned capacity and true interruptions.

2. Analyze disruption data to identify trends and their impact on predictability and team flow.

3. Facilitate stakeholder decisions using visualized data and transparent tradeoffs.

4. Communicate boundaries clearly and kindly, helping stakeholders make shared, informed decisions.

5. Identify immediate next steps to reduce unplanned work or recalibrate team capacity.

Earn 1 PDU when you attend live on Zoom!

December 17, 2025 12:00pm ET

Facilitated By

Jessica Katz
Jessica Katz
Facilitator

A highly experienced and passionate Agile coach and trainer, currently working as a Senior Agile Coach at SoftEd in the United States. With over 20 years of experience in the IT industry, Jessica has a proven track record of delivering successful Agile transformations for numerous Fortune 500 companies across various sectors. She has trained and coached thousands of individuals, teams, and organizations on Agile principles and practices.

Over 20,000 certified and counting
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Christine Johnson
Executive Director, Technology & Operations, DSB Bank
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SCRUM MASTER / PROJECT MANAGER, ACCENTURE FEDERAL SERVICES
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SENIOR MANAGER, CYBER RISK & ANALYSIS, CAPITAL ONE
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Cassie Dunn
AGILE COACH, CATERPILLAR FINANCIAL
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AGILE & SCRUM COACH, BOOZ ALLEN HAMILTON

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