Dealing with Disruptors: Communicating Through Change and Complexity
Disruptions happen — shifting priorities, urgent requests, and unplanned work can throw even the most Agile teams off track.
In this hands-on session, you’ll learn to identify, measure, and manage these disruptors while maintaining delivery flow and stakeholder trust. Through data interpretation, collaborative decision-making, and communication practice, Scrum Masters will leave with the confidence and tools to help teams stay predictable, focused, and aligned.
Who Should Attend
◦ Scrum Masters, Agile Team Leads, or Delivery Managers working in hybrid or high-dependency environments.
◦ Leaders or coaches supporting Agile teams seeking greater stability and communication confidence.
Learning Outcomes
By the end of this session, participants will be able to:
1. Recognize and categorize disruptors, distinguishing between planned capacity and true interruptions.
2. Analyze disruption data to identify trends and their impact on predictability and team flow.
3. Facilitate stakeholder decisions using visualized data and transparent tradeoffs.
4. Communicate boundaries clearly and kindly, helping stakeholders make shared, informed decisions.
5. Identify immediate next steps to reduce unplanned work or recalibrate team capacity.
Earn 1 PDU when you attend live on Zoom!
December 17, 2025 12:00pm ET
Facilitated By
Jessica Katz
Facilitator
A highly experienced and passionate Agile coach and trainer, currently working as a Senior Agile Coach at SoftEd in the United States. With over 20 years of experience in the IT industry, Jessica has a proven track record of delivering successful Agile transformations for numerous Fortune 500 companies across various sectors. She has trained and coached thousands of individuals, teams, and organizations on Agile principles and practices.
Over 20,000 certified and counting
What Our Customers Say
“The spirit of partnership with SoftEd and DBS is paramount because it’s a real model of what we preach in terms of working together - and the principles and values of this way of working.”
Christine Johnson
Executive Director, Technology & Operations, DSB Bank
"Loved the interaction and the knowledge base to answer questions quickly and thoughtfully. It was a fun and knowledgeable learning experience."
Richell Lindinger
SCRUM MASTER / PROJECT MANAGER, ACCENTURE FEDERAL SERVICES
"This course was worth every penny, and I feel that it was time well spent."
Stephen Chukumba
SENIOR MANAGER, CYBER RISK & ANALYSIS, CAPITAL ONE
"I gained some really good perspectives about how to look at and coach the organization and the various patterns."
Cassie Dunn
AGILE COACH, CATERPILLAR FINANCIAL
"The content was laid out in a way that's easy to understand and the hands-on discussions really helped with understanding and retention."
Mark Simonton
AGILE & SCRUM COACH, BOOZ ALLEN HAMILTON
Our Certifications
We partner with world-recognized certification bodies so you can earn the credentials you need to lead in today’s fast-changing workplace.
The International Consortium for Agile (ICAgile)
ICAgile is an internationally recognized, independent accreditation and certification body that encompasses all brands of agile.
Project Management Institute (PMI)
PMI is a leading non-profit professional membership association for project managers. Many of our courses are accredited by PMI and contribute professional development units (PDUs) towards project management certification requirements.
The International Institute of Business Analysis (IIBA)
Many of our courses are accredited and contribute continuing development Units (CDUs) towards the Entry Certificate in Business Analysis (ECBA), Certification of Capability in Business Analysis (CCBA), Certified Business Analysis Professional (CBAP) or Certified Business Analyst Thought Leader (CBATL) certification requirements.
The SoftEd Advantage
Experience the SoftEd Advantage: zero-risk, expert-led training that fits your schedule. Backed by a 100 % money-back promise—plus free transfers, fast human support, and PDUs/CDUs included. Live online or onsite, our aggressively priced courses give you the skills to lead, deliver, and innovate.

