Course Format and Delivery

Delivery Method: LiveOnline 
Schedule: 4.5 hours
Cost: $200 USD

All sessions are delivered live by an expert instructor in a fully interactive online environment.

*20% off for group bookings when booking 3 or more attendees from the same organization on the same course dates in the same transaction.

 

About this course

Conflict is often messy, confusing, and multifaceted – but how you respond to it doesn’t have to be. Vital Talent has created a simple framework that clears away the obstacles to conflict resolution and strengthens your bond with your colleagues.

This workshop is structured to provide a comprehensive approach to conflict management and engaging in difficult conversations. You’ll practice using a simple process that you can apply to any conflict situation.

This experiential course focuses on realistic examples and hands-on exercises to help you uncover various key concepts for implementing effective conflict resolution strategies. You will learn how to assess a conflict situation, how to prepare for a difficult conversation, and how to engage in productive dialogues.

What you will learn

During this course you will learn how to:

  • Analyze the cause of a conflict
  • Apply different conflict styles to difficult conversations
  • Identify traps that cause escalation
  • Develop a communication plan for difficult conversations
  • Heighten your emotional intelligence

Topics Covered

  • You will analyze case studies to identify the root causes of conflict situations.
  • You will learn how to use a perspectives analysis grid and apply it to a case study.
  • You will explore conflict handling styles and their implications.
  • You will practice emotion regulation techniques that will keep you focused in difficult conversations.
  • You will learn a simple framework for navigating difficult conversations and develop a plan to apply it to your own work.
  • You will participate in triad role plays featuring multiple conflict scenarios.

Facilitated By
Tommy Re
Tommy Re
Facilitator

Tommy is the founder and president of Vital Communication. He brings a rare blend of strategic insight, practical expertise, and presence to every engagement. With over 30 years of experience in organizational development and leadership training, Tommy has worked with top companies like Amgen, Biogen, Novo Nordisk, Marriott, Kite Pharma, Atara Bio, BPL, Lutron, Microporous, Revance, and Worldwide Clinical Trials.

 

 

Todd Duchaine-circle
Todd Duchaine
Facilitator

Todd Duchaine is an accomplished Agile Coach and Trainer with a proven track record of success in leading innovative IT projects. With expertise in Scrum, Agile Techniques, and Project Management, Todd excels in driving Agile transformations, training teams, and achieving organizational goals. Known for his ability to maintain strong business relationships, foster customer loyalty, and maximize team performance, Todd brings a dynamic and results-oriented approach to every endeavor. With solid management skills, an entrepreneurial mindset, and a meticulous approach to process improvement, Todd is dedicated to delivering service that goes beyond expectations, creating a win-win scenario for all stakeholders involved.

Questions about this course? Interested in another date?

Phone: 1-800-268-0390
Email: info-us@softed.com

We'd love to have the opportunity to discuss how we can assist your business.