Intro to the Future of Work using AI Agents

Discover how AI agents are revolutionizing the workplace—and how you can start using them today. Whether you're a technologist, strategist, manager, team lead or a professional looking to take the next leap in AI with AI Agents, this hands-on, beginner-friendly
live course gives you the clarity, tools, and confidence to bring agentic AI into your daily workflow. Learn the difference between agents and traditional automation, see real-world use cases in action, and even prototype one yourself—no code required. If you're curious about the next big shift in work productivity, this course is your on-ramp.

Course Format and Delivery

Delivery Method: Instructor-Led Training (ILT) or Instructor-Led Online (ILO)
Schedule: Half a day or 4x 1-hour sessions

Group Discount: 20% off for 3+ attendees from the same organization.

About this course

From workflow automation to intelligent digital teammates, AI agents are changing how work gets done. In this course, you’ll break down the key parts of an agent—like memory, planning, and tool use—compare leading no-code tools, and build your first prototype agent live. Leave with clarity, capability, and a strategic lens on when and how to adopt agentic AI in your role or business.

What you will learn

What AI agents are—and how they go far beyond traditional automation or chatbots.
The essential building blocks of agents: memory, planning, tool use, feedback.
How to evaluate and choose from frameworks like CrewAI, Relevance AI, and OpenAgents.
Where agents are already creating value in business (ops, sales, PM, research).
How to prototype an agent with no-code tools and plan for real-world impact.
Key considerations for responsible agent adoption: ethics, trust, and governance.

What you will need

Basic AI/ML familiarity (no coding needed)
Awareness of typical business or development workflows
A headset and a stable connection for online sessions (ILO only)

This course is great for

Product managers and innovation leads exploring automation
Business consultants, analysts, and strategists seeking a competitive edge
R&D professionals and IT leaders piloting AI internally
Anyone curious about next-gen digital productivity and AI-driven tools

Topics Covered

Part 1: What Are AI Agents

What is an AI agent?
How agents differ from chatbots and traditional automation (e.g., RPA)
Intro to agentic workflows and autonomy
Overview of different AI Agentic frameworks and tools.
Group Discussion: “Where could agents make your work easier or more powerful?”
Live Q&A

Part 2 – Anatomy of an AI Agent

Core components: memory, planning, tool use, feedback
Best practices for Agent design
Multi-agent systems and Model Context Protocol
Hands-On Exercise: “Map an agent architecture to a sample workflow”(e.g., lead follow-up, report generation, task triage)
Live Q&A

Part 3 – Real-World Use Cases + Tools

Agents in ops, PM, research, sales, customer service
Tool demo: no-code agent builder
Tool stack examples using OpenAI and others
Group Exercise: “Given a use case, choose the best tool and justify your pick”
Discussion: “What blockers would you face deploying this in your org?”
Live Q&A

Part 4 – Strategy, Piloting & Ethics

Prototyping your first agent
Governance, trust, and AI feedback loops
Measuring ROI, value, and readiness
Hands-On Walkthrough: “Build and run a simple agent using a no code AI Agent tool”
Observe and analyze output
Live Q&A + Next Steps
Summary of takeaways
Additional resources and follow-up learning

Zaki Medina

Facilitator

Zaki Medina is a passionate technologist and AI strategist with 17+ years of experience helping businesses harness the power of AI, cloud, and data to drive real-world impact. He’s worked with Fortune 100 companies, startups, and industrial giants, shaping AI-driven strategies that have generated $1B in value. Zaki has a knack for making complex AI concepts accessible and actionable, whether he's advising executives, training sales teams, or speaking at global events. As a former Microsoft AI Business School Instructor, he’s helped healthcare, energy, and manufacturing leaders integrate AI into their operations. Zaki is always at the forefront of Generative AI, AI-driven automation, and intelligent systems. He’s not just about theory—he’s about making AI work for people, businesses, and industries in a way that delivers results. Curious about where AI is heading? Want to talk about Agentic AI or how to integrate AI into your business? Let’s connect!