One, if not the, most powerful skill adaptive leaders have is diagnosis. In fact, in "The Practice of Adaptive Leadership," Ronald Heifetz et al. says: "The single most important skill and most undervalued capacity for exercising adaptive leadership is diagnosis. " Why?  Guiding resources to or…
Let’s be clear – it doesn’t matter what the facts are if the customer’s expectations are not met.   It doesn’t get any simpler, but statistics and anecdotal accounts show that an alarmingly large number of projects fail to meet customer expectations. Regardless of the industry segment, project…
A lot of voices, many from the agile community, have questioned the need for planning. Their rationale is simple: since change is inevitable in whatever it is you are doing, it is wasteful and counter-productive to plan.  This is especially true, they argue, for planning beyond the horizon of a…
“In any organisation of human beings, people will tend to glom onto interpretations of reality that do not call for them to take personal responsibility for the problem” — Ronald Heifetz     How do organisations make better decisions in volatile, uncertain, complex and ambiguous (VUCA…
No one wants to make a bad decision. We want to think we’re making the right choice, taking the appropriate action and heading in the right direction.   Sometimes, we don’t make decisions at all because we lack the confidence to act. Often we’re surprised when the outcome is not what we expected…
When you think about it, all projects are change management projects. Projects are all about creating something new and in the process changing how something is done. This is of course most often accompanied by people being trained or hired (or fired) or customers doing something different.   So if…
As customer demand becomes one of the burning platforms for change, the need to be agile is reaching all areas of business. But, if we really want to deliver value early and often, we need to take a systems approach and address any pain points in the organisation that impact our ability to deliver…
Let’s start by acknowledging that the foundations of agile as a management model were established from an amalgam of techniques dating as far back as the 1960s. They were singularly focused on one specific goal: developing software. Take a quick read of the 20+ year old Agile Manifesto and you’ll…
Evolutionary biology is one of the models adaptive leadership has at its core. This is important because evolution, the process by which successive change is passed from parent to offspring in the hopes the offspring will thrive, also applies to organisations and the way they operate. Adaptive…
"One cannot help being struck by the way in which the cells in an organism not only cooperate but cooperate in a specific direction towards the fulfilment and maintenance of the type of the particular organism which they constitute. ” — Jan Smuts     One of the most remarkable aspects of natural…
2022 is already off to a strong start for the team at SoftEd as they welcome back agile, leadership and culture expert Shane Hastie. He returns to SoftEd as the new Global Delivery Lead responsible for taking the SoftEd vision to the world.   On re-joining the team, Shane had this to say,  "SoftEd…
Speed and effectiveness. That’s the ideal communication goal for any successful initiative. It’s not hard to achieve – if the team is disciplined and united. If the team is dysfunctional and fragmented, no sophisticated collaboration app or amount of communication finesse will help.   That’s the…


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