LiveOnline: USD$2,450
LiveOnline: 7 sessions of 5 hours each

20% off for group bookings of three or more.


Want to learn the fundamental skills to be a great BA?  Our Business Systems Analysis course will provide you with a structured approach to business analysis and will give you the tools and techniques required to make a real difference to your organisation.  You will gain an understanding of the integral parts of a business system, how to perform analysis activity and how to engage stakeholders.

This comprehensive course is full of valuable material for a BA including in-depth requirements and business systems concepts, product scoping, requirements elicitation, modelling techniques such as data modelling, process modelling, use cases, business rules modelling, and requirements validation and impact analysis. 

Particular emphasis is placed on understanding the problem or opportunity at hand and ensuring that the resulting solution provides benefit to the organisation by meeting defined goals and objectives. 


Looking to take this course online? You can.

We offer the equivalent of our Business Systems Analysis course through the combination of two LiveOnline programs: Business Analysis Fundamentals and Business Analysis Tools and Techniques.  


This course will contribute 35 Continuing Development Units (CDUs) towards the IIBA certification requirements for ECBA, CCBA and CBAP.  Please note the CDU requirements may vary between certifications, please check the IIBA website for full certification requirements. 

This course will contribute 35 PMIĀ® Professional Development Units towards your chosen certification (25 technical hours, 6 leadership hours and 4 strategic hours).


To get the most out of this course you will need to have some understanding of basic business practice and the capabilities and limitations of computer systems.

Intended for:
  • Those new to the business or systems analysis role
  • Experienced analysts looking to formalise your training
  • Non-information systems person working with systems analysts
  • Project Managers looking to improve your analysis skills

Learning outcomes:

By the end of this course you will be able to:

  • Apply a structured, disciplined approach to understanding business systems and solving business problems
  • Understand the importance of your stakeholders and their goals
  • Produce effective requirements
  • Plan, conduct, and follow up a structured investigative interview
  • Understand that there are many analysis techniques and when to apply each of them
  • Produce a process model of an end-to-end business process
  • Produce a use case diagram and a detailed use case description
  • Produce some user stories
  • Produce an entity-relationship diagram and a data dictionary
  • Build decision trees and decision tables to represent and clarify business rules
  • Use critical appraisal techniques to refine and improve a system specification
  • List the desirable contents of a business requirements specification

  • The role of the business analyst
  • Project scope and planning the analysis
  • Effective requirements
  • Understanding the business environment
  • Elicitation techniques
  • Tools and techniques for modelling the system
  • Structured walk-throughs and critical appraisal
  • Tools and templates

Method used:

Lecturing is kept to the minimum necessary, most of the learning is achieved by applying the practices and techniques in group exercises and a case study. 


This program is offered as a classroom-based course as well as a LiveOnline program. Our LiveOnline delivery is over seven days (each 5 hours in duration). The instructor is live and interaction and learning objectives are the same as our in-person classes with the added benefit of being able to take this course from your home, your office or your home office.  We use Zoom for our LiveOnline classes.  Zoom is an easy to use and reliable cloud platform and we have in place robust security settings to ensure our users and their privacy are protected. For more information please check out our FAQ page.  

For people with hearing loss, we can provide closed captions and in some cases full transcripts for our LiveOnline courses. In addition to captioning, we can also provide early access for learners with hearing loss to read through the course materials and test the tools and technologies. 

Course outline:

Business Systems Analysis Outline (PDF).