SoftEd (we, us, our) complies with all applicable privacy and data protection laws when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
SoftEd includes Skills Consulting Group Limited and its wholly-owned subsidiaries.
This policy sets out how we will collect, use, disclose and protect your personal information when you access and use our website at www.softed.com, or our services, or have other dealings with us.
If you are based in the European Union and use our website and/or services, the additional terms in the addendum to this policy (GDPR Addendum) apply to you.
This policy does not limit or exclude any of your rights under applicable laws.
Changes to this policy
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.
This policy was last updated on 13 July 2018.
Who do we collect your personal information from?
We collect personal information about you from:
If possible, we will collect personal information from you directly.
When you visit or use the website or services, we may collect information about you:
What personal information do we collect?
When you visit the website or use our services we collect the following information:
How we use your personal information?
We will use your personal information:
to transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition
Disclosing your personal information
We may disclose your personal information to:
Transfers of personal information
A business that supports our services and products may be located outside of the countries in which we operate or the European Economic Area (EEA). This may mean your personal information is held and processed outside of the areas in which we operate or the EEA. Please see the GDPR Addendum for further information about personal data transfers from the EEA.
Protecting your personal information
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse. We implement appropriate technical and organisational measures to ensure a level of security appropriate to risks inherent in processing personal information.
You can play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used in relation to our products and services. Please do not disclose your password to third parties. Please notify us immediately if there is any unauthorised use of your account or any other breach of security.
Accessing and correcting your personal information
Subject to certain grounds for refusal set out in applicable law, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at [email protected]. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
This GDPR Addendum was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal data. However, we are happy to provide any additional information or explanation needed. Any requests for further information should be sent to [email protected].
Processing personal data
We conduct automated decision making, including automated marketing and automated customer communications following course or event registration.
The legal basis for our processing of personal data is your consent, and for certain personal data, processing is necessary for the performance of a contract to which you are a party or is necessary for the purposes of our legitimate interests (except where such interests are overridden by your fundamental rights and freedoms which require protection of personal data).
Despite the above, we may process any of your personal data where such processing is necessary for compliance with applicable laws.
You do not have to provide us with usage data to access and use the website. However, you must provide us with personal data e.g. email addresses when using some of our services such as signing up for our newsletter. You will also be required to provide personal data e.g. your name, email, role, contact details and dietary requirements and billing data to register a course booking via our website. The consequence of not providing this data is that we will not be able to provide all of our services to you.
Your rights in relation to your personal data under the GDPR include:
Where personal data is processed for the purposes of direct marketing, you have the right to object to such processing, including profiling related to direct marketing.
If you would like to exercise any of your above rights, please contact us at [email protected] If you are not satisfied by the way your query is dealt with by our data protection officer, you may refer your query to your local data protection supervisory authority e.g. in the United Kingdom, this is the Information Commissioner’s Office.
We do not intend to collect personal data from children aged under 16. If you have reason to believe that a child under the age of 16 has provided personal data to us through our website and/or by using our services, please contact us at [email protected].
International transfer of data
The personal data we collect through our website and/or the provision of services may be transferred to, and stored in, a country operating outside the European Economic Area (EEA). Under the GDPR, the transfer of personal data to a country outside the EEA may take place where the European Commission has decided that the country ensures an adequate level of protection. In the absence of an adequacy decision, we may transfer personal data provided appropriate safeguards are in place.
Some of the personal data we collect is processed in New Zealand (where our head office is located). New Zealand is recognised by the European Commission as a country that ensures an adequate level of data protection and we rely on this decision in transferring personal data to New Zealand.
Data retention policy
Personal data that we collect and process will not be kept longer than necessary for the purposes for which it is collected, or for the duration required for compliance with applicable law, whichever is longer.
You can contact us at [email protected].