LiveOnline: USD$950
LiveOnline: 3 sessions of 5 hours each

20% off for group bookings of three or more.


Develop the essential tricks of the trade to become a valuable Business Analyst. In this highly interactive and practical program you’ll gain crucial tools and techniques covering use cases, modelling, logic tools and more to improve your capabilities and build your confidence. You’ll come away from this course with a toolkit of skills you can apply back in the workplace.  



This course will contribute 15 Continuing Development Units (CDUs) towards the IIBA certification requirements for ECBA, CCBA and CBAP.  Please note the CDU requirements may vary between certifications, please check the IIBA website for full certification requirements. 

This course will contribute 15 PMI® Professional Development Units towards your chosen certification (12 technical hours, 2 leadership hours and 1 strategic hour).


It is strongly recommended that you complete Business Analysis Fundamentals prior to this course as it links to the foundation skills taught in this program.  To get the most out of this course you will need to have some understanding of basic business practice and the capabilities and limitations of computer systems. 

Intended for: 
  • Those new to the business or systems analysis role 
  • Experienced analysts looking to formalise your training 
  • Non-information systems person working with systems analysts 
  • Project Managers looking to improve their analysis skills 

Learning outcomes: 

By the end of this course you will be able to: 

  • Produce a use case diagram and a detailed use case description 
  • Produce a process model of an end-to-end business process 
  • Produce an entity-relationship diagram and a data dictionary 
  • Build decision trees and decision tables to represent and clarify business rules 
  • Use critical appraisal techniques to refine and improve a system specification 
  • List the desirable contents of a business requirements specification 

  • Business Systems Analysis basics review 
  • Use cases 
  • Entity modelling 
  • Additional modelling tools 
  • Conditional logic tools 
  • Process modelling 
  • Critical appraisal and feedback 

Method used: 

Lecturing is kept to the minimum necessary, most of the learning is achieved by applying the practices and techniques in group exercises and a case study.  

Related programs:

Our Business Analysis Fundamentals and Business Analysis Tools and Techniques courses combined are the equivalent of our Business Systems Analysis course.


Our LiveOnline delivery is over three days (each 5 hours in duration). The instructor is live and interaction and learning objectives are the same as our in-person classes with the added benefit of being able to take this course from your home, your office or your home office.  We use Zoom for our LiveOnline classes.  Zoom is an easy to use and reliable cloud platform and we have in place robust security settings to ensure our users and their privacy are protected. For more information please check out our FAQ page.  

For people with hearing loss, we can provide closed captions and in some cases full transcripts for our LiveOnline courses. In addition to captioning, we can also provide early access for learners with hearing loss to read through the course materials and test the tools and technologies. 

Course outline

Business Analysis Tools and Techniques (PDF).