LiveOnline: USD$1,250
LiveOnline: 4 sessions of 5 hours each

20% off for group bookings of three or more.


Gain the key skills needed to be a successful business analyst. This course is designed for those new to the analyst role or those with experience seeking formal training. You’ll gain context for the role complete with a structured approach to provide value to your organisation. This includes understanding business analysis terminology, the business analysis lifecycle, and how to perform core business analyst activities such as engaging with stakeholders. You’ll gain the fundamental skills needed to be a great BA including understanding the integral parts of a business system and understanding the right solution for the right problem.



This course will contribute 20 Continuing Development Units (CDUs) towards the IIBA certification requirements for ECBA, CCBA and CBAP.  Please note the CDU requirements may vary between certifications, please check the IIBA website for full certification requirements. 

This course will contribute 20 PMI® Professional Development Units towards your chosen certification (13 technical hours, 4 leadership hours and 3 strategic hours).


To get the most out of this course you will need to have some understanding of basic business practice and the capabilities and limitations of computer systems. 

Intended for: 
  • Those new to the business or systems analysis role 
  • Experienced analysts seeking formal training 
  • Non-information systems team members working with systems analysts 
  • Project Managers looking to improve their analysis skills 
  • Those who want to understand how to apply business analysis techniques to an agile working environment 
Learning outcomes: 

By the end of this course you will be able to: 

  • Understand the value the business analyst brings to an organisation 
  • Understand typical responsibilities and activities of the role, and the skills and knowledge needed to be successful in the role 
  • Understand some of the common pitfalls that can impact on the success in the role 
  • Understand what makes up a system and able to identify system components for analysis 
  • Understand the concept of scope as it applies to the analysis stage of a project  
  • Produce effective requirements 
  • Master the B5 as a technique used to refine understanding of a system’s context 
  • Plan, conduct and follow up a structured investigative interview  
  • Understand the value of modelling 
  • Understand agile values, principles, requirements and the lifecycle and have practiced writing and elaborating good user stories and acceptance criteria 
  • Recognise different review types and effectively provide and receive useful feedback  

  • Introduction to business systems analysis 
  • Business systems analysis overview 
  • Planning and scoping 
  • Effective requirements 
  • Business systems elements B5 
  • Elicitation 
  • Interviews 
  • Modelling overview 
  • User stories 
  • Reviews and feedback 

Method used: 

Lecturing is kept to the minimum necessary, most of the learning is achieved by applying the practices and techniques in group exercises and a case study. 

Related programs:

Our Business Analysis Tools and Techniques course is designed as a follow on from this program. Our Business Analysis Fundamentals and Business Analysis Tools and Techniques courses combined are the equivalent of our Business Systems Analysis course.


Our LiveOnline delivery is over four days (each 5 hours in duration). The instructor is live and interaction and learning objectives are the same as our in-person classes with the added benefit of being able to take this course from your home, your office or your home office.  We use Zoom for our LiveOnline classes.  Zoom is an easy to use and reliable cloud platform and we have in place robust security settings to ensure our users and their privacy are protected. For more information please check out our FAQ page

For people with hearing loss, we can provide closed captions and in some cases full transcripts for our LiveOnline courses. In addition to captioning, we can also provide early access for learners with hearing loss to read through the course materials and test the tools and technologies. 

Course outline

Business Analysis Fundamentals (PDF)