Legal

Terms and Conditions

Software Education LLC d/b/a SoftEd
Last updated: May 2025

The SoftEd Advantage — Our Customer Commitments

  • Zero-Risk Enrollment
    Cancel any public class registration at any time before the start of class for a 100 % refund—no fees, no questions asked.

  • Expert Instruction — or Your Money Back
    If you are dissatisfied for any reason during the first half-day of a class, request a full refund and we will honor it.

  • Guaranteed-to-Run Public Classes
    Any class with three (3) or more paid seats confirmed 14 days before the start date is locked in. We will never cancel or reschedule that class; if we must, you receive an automatic 100 % refund plus a free future enrollment.

  • Free Transfers & Substitutions
    Change dates or swap attendees right up until class start—no penalties.

  • Fast, Timely, Superior Service
    Our learner-support team answers emails and voicemails within one (1) U.S. business day and strives for same-day resolution whenever possible.

  • Multiple Delivery Modalities
    Choose from a robust live-online public schedule, live-online private training, live-online coaching, and—on request—in-person delivery.

  • Free Continuing-Education Resources
    Access webinars, white papers, and micro-learning modules—all offering PDUs and CDUs—to keep skills sharp between courses.

  • Aggressive Pricing, Exceptional Value
    We benchmark our tuition against comparable providers and adjust as needed to ensure industry-leading ROI.

The commitments above are incorporated by reference into the legal terms that follow.

1. Definitions

Course – Any workshop, seminar, live-online session, lab, assessment, blended program, learning journey, bootcamp, coaching engagement, or consulting service delivered by SoftEd.
Course Materials – Manuals, workbooks, slide decks, digital files, recordings, or other content provided in connection with a Course.

2. Registration

  1. Course dates, formats, and start times are published at softed.com.

  2. Registrations submitted fewer than two (2) U.S. business days before a Course may result in delayed access to pre-work or materials.

  3. The person completing a registration represents that they are authorized to bind their organization (if any) to these Terms & Conditions.

3. Fees & Payment

  1. Invoices are due 30 calendar days from the invoice date unless prepaid at checkout.

  2. Private (self-funded) registrations must be paid in full before confirmation.

  3. Group discounts apply only when all participants are booked in a single transaction and are not applied retroactively.

4. Cancellations, Transfers, and Refunds

  1. Zero-Risk Cancellation – You may cancel a public class at any time before the published start time for a full refund.

  2. Transfers – You may move to a later date or different public class at no charge up to the start of class.

  3. Substitutions – You may replace one attendee with another at any time prior to class start.

  4. Unsatisfied Guarantee – Notify the instructor or learner-support by the lunch break of Day 1 (or halfway through a one-day class) if you are not satisfied; we will issue a 100 % refund.

  5. SoftEd-Initiated Changes – If we cancel or reschedule a class that is not covered by the Guaranteed-to-Run policy, you may choose a full refund or a free transfer.

5. Credits

Any unused course credit expires 24 months after the invoice date.

6. Intellectual Property

All Course Materials and related intellectual property are owned or licensed by SoftEd. No reproduction or distribution is permitted without prior written consent.

7. Liability

SoftEd is not liable for delays or non-performance caused by circumstances beyond our reasonable control. Maximum aggregate liability is limited to the fees paid for the Course giving rise to a claim. Claims must be made within 12 months of the Course start date.

8. Warranties

Except for the money-back commitments described in Section 4, Courses and materials are provided “as is” without further warranties, express or implied.

9. Recording & Photography

Recording, filming, or photographing Course sessions is prohibited without written permission from SoftEd.

10. Privacy & Data Security

  • Our Privacy Policy explains how we collect and protect personal information.

  • Credit-card payments are processed by Stripe; SoftEd never stores full card numbers.

  • Unique logins provided for online learning are for individual use only and must not be shared.

11. Marketing Communications

By registering or submitting information on our Website, you consent to receive relevant SoftEd communications. Unsubscribe at any time via the link in an email or by contacting info-us@softed.com.

12. Contact

Questions about these Terms & Conditions?
Email info-us@softed.com or write to:

Software Education LLC

201 Commonwealth Ct. Suite 280 Cary, NC 27511