Basic Feedback

I was running a course for agile team facilitators and coaches and we discussed “giving feedback. ” It turned out that everybody was giving feedback but some of the crew were not confident that they were doing it well. I mentioned this to the crew in another course and people again mentioned that…
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Roles and relationships in agile teams

Harmoniously Balancing Value and Delivery If you are new to agile - either joining an existing agile team or working in an organisation that is transitioning to agile, you may need to adjust how you think of team roles and team relationships. The two key roles that really make agile hum are…
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How to turn uncertainty into understanding with Exploratory Testing and the OODA Loop

Exploratory testing is a style of testing that emphasises quality by treating testing activities as a chance to continually learn and optimise work throughout a project (Kaner, 2006). Testers are allowed the freedom to be creative; executing more test cases and covering different testing scenario…
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Systematic coaching

As with any coaching, an agile coach has to think of the macro and the micro when working with their teams. This “systems” view of coaching can add a huge impact to any coaching being delivered. All it takes is for the coach to take a few minutes to observe, think and plan. Then the coach can…
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Design Thinking Frameworks

I remember a time when a boss said to me, “I’ve been reading about Design Thinking, and from now on, we’re going to apply design thinking to how we do our work. ” I thought, “Oh no, he’s read another blog entry and he’s going to start micro-managing the design team. ” So I immediately called up my…
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The anatomy of a bad decision

I was talking about mistakes in my last post and I said I might look at bad decisions.  Thinking about thinkingI have made bad decisions because I did not wait to find out more information, but I have also gone off to find more information, only to regret not making the decision early. Oh dear, it…
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Learning to unlearn and change behaviours

In a time of constant change; changing market conditions, changing customer expectations and new and emerging technologies, organisations need to be continuously transforming and adapting to keep up with the rate of change. For both organisations and individuals to thrive in a world of digital…
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How can agile and DevOps work together?

As the DevOps movement gains more and more momentum in the enterprise world, there seems to be even more confusion about the relationship between agile and DevOps, with some thinking that they are completely different and opposing ideas. What is more important is what they have in common and how…
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Safe to fail: naughty or just a mistake?

I am an agile guy now so I believe in things like psychological safety, “safe to fail” and trusting people. Just like all agile coaches, I am a nice guy and I believe everyone else is too. So I let people try new things, they make mistakes and we are pretty happy about it all since we know mistake…
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Mistake proofing your process

You can apply mistake proofing to a user story in an agile project or to anything you want, but the approach described here comes from old-school process modelling:1. Start with something to analyse – such as a value stream map or process model. 2. Assess who is involved in the process – who doe…
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Five steps toward increased organisational agility

At a recent Project Management Institute New Zealand Chapter (PMINZ) event, author, trainer, and SoftEd director, Iain Fraser spoke about the need for increased organisational agility. Fraser's talk, Five Steps Toward Increased Organisational Agility explored why organisations of the future need to…
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Want to build high-performing teams? Prioritise psychological safety

A high-performing team is your most powerful weapon against poor quality products and a negative work environment. But the team is only as strong as the leaders that build and support them. So, what is the secret to building a high-performing team?In 2012, Google researchers embarked on a quest to…
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