The Better Work Project Podcast, hosted each month by SoftEd’s David Mantica and Andy Cooper explores the changing world of work and offers interviews and insights from thought leaders in the industry and loads of helpful advice. This month we’re joined by Jill Callinan and Michelle Broadbent a…
A working agreement or a social contract (team rules) is a team’s agreed way of working. A fundamental cornerstone for any high performing and high functioning teams in new ways of working. It is an explicit way to call out how the team will interact with one another, enhancing the quality of the…
New jobs are emerging all the time, coaching is one of them. Leveraging coaching will drive an organisation to success. Coaches occupy a very special role in an organisation. Coaches stand “outside” the working teams, the chains of command, information hierarchies and reporting lines; so they are…
As the coronavirus pandemic forced many of us to stay home, we moved online, introducing a virtual delivery of a number of our course titles.  As part of our LiveOnline delivery, our courses are delivered live via Zoom. In the first couple of weeks of Covid-19 lockdowns, Zoom's user base grew…
In my last article I wrote about the first steps in moving to agility; Agility in three: Setting up for success. This article is the second in the series that picks up from where the first left off. The first stage is about laying the foundations for agility to viralise through your…
During this time of pandemic, one small corner of the economy is doing morbidly well: employee surveillance software.  “Identify your team's superstars, time-thieving slackers and in-betweeners”“Take continuous screenshots of employee workstations at intervals you set”“When remote workers know they…
As a business analyst, you have the very important job of uncovering what your stakeholders really need, not just what they say they need so that you can deliver solutions that they love. However, getting to the bottom of what your stakeholders really want can be challenging. You have to deal with…
It is almost comical that in our busy lives we struggle to find time for deep thought. The pace of business is moving so fast people come to expect movement and activity as signs of success.   Thinking is in most cases a sedentary activity done with a pensive look.   Even the word pensive which mean…
Where and how we work has changed dramatically over the past few weeks. The rise of Covid-19 has prompted many companies to ask some or all of their teams to prioritise their wellbeing and the wellbeing of their teammates by working remotely. While technology advancements have meant that most of u…
Occasionally we may have had the opportunity to work from home, however, that's usually not for a prolonged amount of time. In the near future, a lot of us may find ourselves working remotely for a long time. If we are going to be working remotely we need to change our working practices to maximise…
Training will continue as organizations have to prepare for new rules, regulations, policies and procedures that happen as a result of the unpredicted impacts of Covid-19.   The quicker organizations can pivot to provide solutions and services for what’s to come, the greater value they can…
A story wall helps us to focus our attention on the present, by allowing us to take a snapshot of the state of our work at any given moment.  Doing so allows us to see bottlenecks and priorities and generally take better control of our work in progress. But in my last article, I mentioned that we can…


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