Business Systems Analysis

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Want to learn the fundamental skills to be a great BA?  Our Business Systems Analysis course will provide you with a structured approach to business analysis and will give you the tools and techniques required to make a real difference to your organisation.  You will gain an understanding of the integral parts of a business system, how to perform analysis activity and how to engage stakeholders.

This comprehensive course is full of valuable material for a BA including in-depth requirements and business systems concepts, product scoping, requirements elicitation, modelling techniques such as data modelling, process modelling, use cases, business rules modelling, and requirements validation and impact analysis. 

Particular emphasis is placed on understanding the problem or opportunity at hand and ensuring that the resulting solution provides benefit to the organisation by meeting defined goals and objectives.



IIBA accredited: This course is endorsed by the International Institute of Business Analysis (IIBA) and is aligned with the Business Analysis Body of Knowledge® (BABOK®). This course will contribute 35 PDU's (Professional Development Units) towards the IIBA certification requirements for ECBA, CCBA, CBAP and CBATL.  Please note the PDU requirements may vary between certifications, please check the IIBA website for full certification requirements. SoftEd's EEP number for this course is E48087-003.

PMI accredited: This course is accredited with the Project Management Institute (PMI) and is aligned with the PMI BA Practice Guide. This course will contribute for 35 PDUs (Professional Development Units). The PMI® course code is: BSA15092014X.


Intended for:

  • Those new to the business or systems analysis role
  • Experienced analysts looking to formalise your training
  • Non-information systems person working with systems analysts
  • Project Managers looking to improve your analysis skills


Learning outcomes:
By the end of this course you will be able to:

  • Apply a structured, disciplined approach to understanding business systems and solving business problems
  • Understand the importance of your stakeholders and their goals
  • Produce effective requirements
  • Plan, conduct, and follow up a structured investigative interview
  • Understand that there are many analysis techniques and when to apply each of them
  • Produce a process model of an end-to-end business process
  • Produce a use case diagram and a detailed use case description
  • Produce some user stories
  • Produce an entity relationship diagram and a data dictionary
  • Build decision trees and decision tables to represent and clarify business rules
  • Use critical appraisal techniques to refine and improve a system specification
  • List the desirable contents of a business requirements specification


  • The role of the Business Analyst
  • Project scope and planning the analysis
  • Effective requirements
  • Understanding the business environment
  • Elicitation techniques
  • Tools and techniques for modelling the system
  • Structured walk-throughs and critical appraisal
  • Tools and templates


You are expected to have some understanding of basic business practice, and to have been exposed to the capabilities and limitations of computer systems.

Method used:
Lecturing is kept to the minimum necessary, most of the learning is achieved through applying the practices and techniques in group exercises and a case study. 

Course outline:
Business Systems Analysis Outline (PDF)