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These are the sessions we offer for Service Design and Design Thinking in Australia.
We also have sessions for this course in:
New Zealand
Asia
10.30am - 3pm AEST
Are you looking to understand and leverage service design and design thinking so that you can create better quality product and service experiences for your customers?
The best products and services emerge from a creative and iterative approach to defining, exploring and testing problems and opportunities. Our Service Design & Design Thinking course introduces the principles, tools, and techniques that underpin any successful service or product initiative. Bringing together elements of lean, agile and design thinking, this process encourages experimentation, continuous learning, adapting quickly and focusing on value so that you build the right solutions in the right way. You will interactively walk through a design thinking process and learn how to apply it in your own context.
This course will contribute 14 PMIĀ® professional development units (PDUs) towards your chosen certification (10 Ways of Working, 2 Power Skills and 2 Business Acumen).
During this course you will learn about:
There are no prerequisites for the Service Design & Design Thinking class.
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