Problem Solving Techniques For Business Analysts

Problem Solving Techniques For Business Analysts
June 30, 2021

We're all problem solvers in our daily lives. It's something we do, often without even having to think about it. So, how can business analysts build on this skill, combining critical thinking and creativity to solve complex business problems?

In this free webinar, we share best practice techniques and approaches for defining and understanding the true underlying problems so that you can recommend the best-fit solution alternatives. We'll explore root cause analysis, decision making, negotiating, and other core competencies.

During this hour-long session, you'll learn about:

  • Various approaches to solving a problem
  • Basic techniques to identify the problem and verify understanding
  • Examining the various data gathering tools to uncover the root cause of the problem
  • How to identify and evaluate possible solutions by determining what is desirable, possible, and viable.



Scrum Alliance┬«: This webinar can contribute to renewing your Scrum Alliance CSM or CSPO certifications.

International Institute of Business Analysis (IIBA)┬« endorsed webinar: This webinar qualifies for 1 Professional Development (PD) hour toward the ECBA certification, or 1 Continuing Development Unit (CDU) toward recertification of other IIBA certifications.

Project Management Institute (PMI)┬« accredited webinar: This webinar offers 1 strategic Professional Development Unit (PDU) to put towards your chosen certification. Use the PDU Claim Code: 4102VYDN2I.


This is a recorded session of a live webinar event. Watch the webinar above and click to download the webinar slides

Presented by:

Eugenia Schmidt

This is a recorded session of a live webinar event. Watch the webinar above.

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