I ran an agile coaching course recently and, naturally, we spoke a lot about coaching.
We ran through a lot of different techniques and approaches to coaching people in agile teams, but we discovered that both “coaching” and “agile” might mean different things to different people in different teams.
Then someone asked how they would know when to apply different approaches to coaching. The answer we came up with was:
“It depends who you are coaching and what they are hoping to achieve.”
That left people a little confused about how and when to apply different techniques. So we came up with the following diagram that might help (although I have added a couple of bits based on previous conversations with people).
Basically, before you can decide on the best approach to take to coaching, you need to ask:
When you ask who you are coaching, you will probably realise that your approach to coaching will differ, depending on whether you are coaching an individual or a team. This does not mean that your entire coaching assignment must focus on only one of these – of course, you will find you are coaching different people in different things during the engagement.
But for each interaction, or opportunity to add value as a coach, you will either be coaching a person or a group. As a result, you will need a toolkit, with tools to address different coaching tasks, just as a carpenter has a toolkit to use when practicing their craft.
Let’s look at what a basic toolkit might look like:
This set of questions will set you up to begin coaching and in fact, I don’t think you can really coach someone if you don’t ask these questions first.
Next, you will need a set of tools to use in different situations. For example, you might come up with the following:
2. Approaches for working with a team or group
You might have multiple tools for each of these situations or you might have just one good tool. But you should be aware of the tools you have in your toolkit and the circumstances in which you would use them.
You should also become good at the beginning of the coaching opportunity – identifying who you are coaching and what they are working toward so that you will be able to select the right tools and apply them well.
Posted by James King
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