LiveOnline FAQs 


What is LiveOnline? 
A virtual classroom is similar to a traditional classroom. The trainers teach in the same way, and the participants learn in real-time, face-to-face but via a digital platform.  

What platform do you use? 
We use Zoom for our LiveOnline classes.  Zoom is an easy to use and reliable cloud platform for video and audio conferencing and collaboration across mobile and desktops devices.  

Why Zoom?
Zoom is a great platform for hosting many participants, delivering high-quality audio and video and allowing interaction using unique collaboration tools. We have in place robust security settings to ensure our users are protected and classes are not disrupted. Click here to find out more about how we're ensuring that Zoom is secure. 

How are you ensuring user privacy?
In accordance with our privacy policy, the privacy of our customers is of the utmost importance. Zoom collects only the user data that is required to provide you with Zoom services and do not sell your personal data as per Zoom’s privacy policy. 

What do I need to do to set up prior to the course?
Instructions on how to connect will be sent to you by email before the course starts. There are two methods of joining a Zoom meeting:

How do I join the session?

We will send you instructions on how to connect to the class in advance of the class.   

Can I test Zoom before the class?
Yes, you can test Zoom using the following link at any time: 
Click on “join from your browser” if you cannot run or install the Zoom client.

What do I do if I have technical issues?
If you are attending from home, in many cases Zoom will work best if you disconnect form the corporate VPN for the duration of the course.  

Please join the meeting at least 30 minutes before the session so that the facilitator can work through any technical issues you may have prior to the start of the class.