Service Design in the SLDC

Service Design in the SLDC
01 February

SoftEd's David Mantica explores what service design is all about and how you can utilize the principles and practices to improve your products and services. During this hour-long session, you'll learn about how you can get to the real need - driving change based on what your customers really want and the value that will be provided to your organization.


The session covers: 

  • What service design is
  • The principles of service design
  • The skills involved in doing service design work
  • Why customers must be the center of our universe
  • Design thinking 101
  • Service design and agile
  • Innovation and service design



Scrum Alliance®: This webinar can contribute to renewing your Scrum Alliance CSM or CSPO certifications.


This is a recorded session of a live webinar event. Watch the webinar above.

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