Webinars

SoftEd's David Mantica explores what service design is all about and how you can utilize the principles and practices to improve your products and services. During this hour-long session, you'll learn about how you can get to the real need - driving change based on what your customers really want and the value that will be provided to your organization.

The session covers: 

• What service design is
• The principles of service design
• The skills involved in doing service design work
• Why customers must be the center of our universe
• Design thinking 101
• Service design and agile
• Innovation and service design

Certification:

Scrum Alliance®: This webinar can contribute to renewing your Scrum Alliance CSM or CSPO certifications.

This is a recorded session of a live webinar event. Watch the webinar above.