Eliciting With Interviews and Observations

Eliciting With Interviews and Observations
26 May

There are loads of elicitation techniques that business analysts can use to gather requirements. But the two most important ones involve one-on-one interactions with your users. In this free webinar, we take an in-depth look at how you can prepare for and conduct interviews and observations.

We also explore how other techniques such as modelling, simulations, storyboards and user task analysis can be introduced during interviews and observations, depending on the scenario. 

During this hour-long session, you’ll learn about:

  • Getting a quick overview of key concepts for eliciting requirements
  • Preparing, steps for conducting the techniques, and knowing when to follow-up with stakeholders
  • Differentiating between the technique types and when to use each
  • Examining various scenarios to better address the challenges that may occur.



Scrum Alliance®: This webinar can contribute to renewing your Scrum Alliance CSM or CSPO certifications.

International Institute of Business Analysis (IIBA)® endorsed webinar: This webinar qualifies for 1 Professional Development (PD) hour toward the ECBA certification, or 1 Continuing Development Unit (CDU) toward recertification of other IIBA certifications.

Project Management Institute (PMI)® accredited webinar: This webinar offers 1 strategic Professional Development Unit (PDU) to put towards your chosen certification. Use the PDU Claim Code: 4102KSIIPK.


This is a recorded session of a live webinar event. Watch the webinar above and click to download the webinar slides and handout.

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