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These are the sessions we offer for Business Analysis Tools and Techniques in United States.
We also have sessions for this course in: Australia New Zealand

If you are interested in this course please reach out to us about the opportunity to schedule a course here.

What is the course like?

Develop the essential tricks of the trade to become a valuable Business Analyst.

In this highly interactive and practical program you’ll gain crucial tools and techniques covering use cases, modelling, logic tools and more to improve your capabilities and build your confidence. You’ll come away from this course with a toolkit of skills you can apply back in the workplace.

You'll gain

This course will contribute 15 Continuing Development Units (CDUs) towards the IIBA certification requirements for ECBA, CCBA and CBAP.  Please note the CDU requirements may vary between certifications, please check the IIBA website for full certification requirements. 

This course will contribute 15 PMI® Professional Development Units (PDUs) towards your chosen certification (12 technical hours, 2 leadership hours and 1 strategic hour).

You'll learn

By the end of this course you will be able to: 

  • Produce a use case diagram and a detailed use case description 
  • Produce a process model of an end-to-end business process 
  • Produce an entity-relationship diagram and a data dictionary 
  • Build decision trees and decision tables to represent and clarify business rules 
  • Use critical appraisal techniques to refine and improve a system specification 
  • List the desirable contents of a business requirements specification. 

Great for

  • Those new to the business or systems analysis role 
  • Experienced analysts looking to formalise your training 
  • Non-information systems person working with systems analysts 
  • Project Managers looking to improve their analysis skills.


You'll need

To get the most out of this course, you will need to have some understanding of basic business practice and the capabilities and limitations of computer systems. It is also recommended that you attend our Business Analysis Fundamentals course as it links to the foundational skills taught in this program.


Cost: USD$950
Duration: 3 sessions of 5 hours each
Cost: Not Applicable
Duration: Not Applicable
20% off for group bookings when booking 3 or more attendees from the same organisation on the same course dates in the same transaction
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Here's what our customers are saying:

Jenny was absolutely amazing! She was easy to understand. brought great group culture (which is very hard to do), listened to and answered everyone's questions. Overall, great humor and great teaching technique!

- John Sanders, ANZ Bank

Shane is a great facilitator with so much 'live' knowledge shared along with the vast formal skills and tools. Always very informative and enjoyable!

- Sheryl McCrae, ASB Bank

Need more information?
Need to hold your place or have a question?
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Business Analysis Tools and Techniques