8am - 12pm SGT
Want to know what service design is all about and how it can help you to create better quality service experiences for your customers?
Our Service Design Workshop introduces the principles, tools, and techniques used in any service design initiative. This program will provide you with a more efficient and effective approach to exploring and solving complex design problems or opportunities. Bringing together elements of lean, agile and design thinking, this process encourages experimentation, continuous learning, adapting quickly and focusing on value so that you build the right solutions in the right way. You'll learn how value is best derived when an organisation balances customer expectations and needs with organisational capabilities and strategies.
Geared to the entire team – product owners and business analysts, architects and developers, business leaders and strategists, and designers – our Service Design Workshop recognises that the best services are derived from an “all perspectives” approach to any service design challenge.
During this practical workshop, you'll learn about:
There are no prerequisites for this workshop.