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To efficiently achieve high levels of customer satisfaction, today’s product/service development uses a disciplined, customer-centric approach. This usually saves time or money or both, largely because the challenges of “what should we make?” and “how should we make it?” are being resolved in parallel. This way of working involves a multidisciplinary team of business people, technologists and user-focused designers tackling complex problems together.
We can support teams to build their product and service design expertise through the provision of consulting, coaching and education in product/service development and product/service optimisation. We’ll work with you to facilitate moving from the idea stage to the developed concept stage as efficiently and productively as possible. Not only that, we'll help you to delight your customers by providing them with more of what they want, and less of what they don't.
We utilise a range of approaches including design thinking, user experience design, human-centred design and agile ways of working to improve the design process. Our goal is to get your team to a self-sufficient and highly effective state of collaborative design thinking. We’ll work with you to develop a repeatable, high-performance team process that everyone on the team contributes to.
Jim Simmons is a consultant and coach specialising in service design, user experience and agile development. He has over 30 years of experience leading cross-functional teams.
Jim’s previous roles include producer, program manager, and UX practice lead positions in the United States and New Zealand for companies such as Hasbro, Disney, Electronic Arts, MGM, SAS Institute, Certus Solutions, Resn, Unlimited Realities and PikPok.
Jim’s leadership style engages the entire team in managing and leading the process. He also has a strong grasp of technical constraints, planning, budget/schedule management, stakeholder management, and team dynamics. It is this full spectrum of involvement and responsibility that Jim brings to his customer work.