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In order to survive and thrive in today’s volatile and unpredictable market conditions, many progressive businesses are turning traditional ways of organising people and work on their head. In the most profound revolution of managerial thought in 200 years, concepts that were until recently deemed as ‘given’ are being overturned and replaced: command-andcontrol hierarchies are giving way to highly autonomous teams, long-term strategic planning is giving way to iterative innovation, and product-centricity is giving way to customercentricity. Agile businesses are learning to slough off ossified forms of thinking to unlock high levels of organisation-wide collaboration and ingenuity. For businesses wanting to embark on such a transformation, one thing is clear: the mindsets of a critical number of people must change.
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