Why do some organisations radically improve their performance through business process change initiatives while others fall short? In this MasterClass from international subject matter expert Alec Sharp, you will gain proven and repeatable methods and a framework for success. In particular, individual and organisational behaviour and culture can often defy analysis, but specific techniques for discovery and assessment of these soft factors are a centerpiece of this unique course. The emphasis is on methods that support shared understanding and engagement, leading to buy-in.
You will learn how to identify the right processes to improve and understand the ‘human’ factors in making changes and design processes which really work. This course will leave you well prepared to face the challenges that come with business process analysis and design.
Anyone involved in Business Analysis, Business Change, and Business Process Management especially:
It would be helpful to have some practical experience with process analysis and redesign, or an introductory course in working with business processes. A suggested lead-in course is our Business Process Modelling course.
By the end of this course you will be able to:
Lecturing is kept to the minimum necessary, most of the learning is achieved through applying the practices and techniques in group exercises.
Advanced Business Process Management Outline (PDF)