Webinar Guide
GoToWebinar FAQ
Thank you for your interest in a Software Education webinar. The purpose of this page is to familiarise you with the technology used with webinars on our GoToWebinar platform, and to ensure that you get the most out of your webinar experience.
For a full list of webinars, or to register for a future webinar click here.
Connecting to a Webinar
The first time you participate in a webinar on the GoToWebinar platform, software is automatically downloaded and installed on your computer. Please Note: This process generally takes 3 or 4 minutes, but could take up to 10 minutes.
Once you have registered for a webinar, you will be sent an invitation email for your webinar around a week before the webinar starts. This email will contain the instructions to join the event. Please DO NOT join the event until 15 minutes before your webinar start time.
Once you click the link in your invitation email, please complete the information required to join the event. Once you click Join Now you will be connected to the webinar session.
Are you listening?
When the webinar starts and your host begins speaking, you should be able to hear through either your headset or computer speakers. Audio broadcast will require no less than 256Kb/s of downstream bandwidth. To test your bandwidth speed:
- Go to the following link: http://www.enetsc.com/bandwidth.htm.
- Click on Bandwidth Place - Speed Test.
- Once you have completed the test, take note of the transfer rate of your download speed.
In the unlikely event you are unable to hear the audio, a teleconference facility is available. Still logged in to the webinar, you can connect to the teleconference by clicking Audio on your 'Participant's Panel', and choosing the radio button for Telephone. Here you will find the telephone number, webinar number and audio PIN which you will be prompted for when you dial in.
I have a question
Webinars are a lot more interactive than you may expect. Chat functionality allows you to ask questions at any time during the presentation and have them answered by the presenter or host. Questions should be typed in the 'Chat' field, and can be submitted by clicking the 'Submit' button.
The Techical Stuff
To attend an online webinar, the following is required:
| For PC-based participants: | For Mac®-based participants: |
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Participants wishing to connect to audio using VoIP will need a fast Internet connection, a microphone and speakers. (A USB headset is recommended.)
Technical support
For any technical issues that you have during your webinar, please visit the GoToWebinar Support page. Telephone numbers for GoToWebinar Support can be found by clicking the Global Customer Support link at the top of this page, clicking on Contact Us, and then choosing GoToWebinar in the dropdown box at the bottom of this page.
GoToMeeting Codec
The GoToMeeting codec allows you to watch recorded webinar using Windows Media Player 9 or higher without subscribing to GoToMeeting.
