Terms and Conditions
Registration on Courses organised by Software Education Holdings Limited or its subsidiary companies ("Software Education") is subject to your acceptance of the following terms and conditions.
The word "Course" includes workshops, seminars, labs, conferences, online, assessments, "blended" courses and consulting. A person accepting these terms and conditions on behalf of another person or persons warrants and assures Software Education that he or she has the authority of that other person or persons and their organisation to do so.
1. Registrations for each Course are accepted strictly in the order of arrival of a signed registration form or electronic registration via Software Education's web site. Software Education will be under no obligation to accept any registration.
2. Course fees are required to be paid in full within thirty (30) calendar days from the date of invoice. Invoices that are still unpaid after thirty calendar will incur a late payment fee of 1% per month and any collection costs.
3. If you wish to cancel your registration, our policy is as follows:
a. Cancellations are accepted, without financial penalty and without imposition of "administration" fees provided we receive notice from you, in writing, ten or more business days before the start date of the Course.
b. Participants who fail to show, or from whom we receive cancellations within nine or less business days of the Course start date, or who only attend part of the Course are liable for the full fee. However a full set of Course notes will be provided.
4. Transfers. If you wish to transfer your registration to the same Course at a later date, or another Course at a later date, that's fine where you give us written notice ten or more business days before the original Course start date. If you give us less than ten business days clear written notice, then we will charge you an additional administration fee of twenty percent (20%) of the original Course full fee. Both the original invoice and the administration fee must be paid as detailed in clause 2 above. If the fee or specifications of the Course change, Software Education expects you to accept the new fee and/or specifications. You can transfer only once. Once transferred, the Course fee is non-refundable. You cannot transfer once a Course has started.
5. Substitutions. Participant substitutions are accepted at any time prior to the Course start date without charge. Substitutions during the Course are only permitted with the written permission of Software Education and additional charges and conditions may apply (call for details).
6. Late registrations. If a registration is received by Software Education less than five business days before the start date of the Course, Software Education will use best endeavours to confirm joining instructions to the customer but no guarantee is made in that regard.
7. Participants and their employing organisation accept the copyright and/or Intellectual Property of the Course materials. This includes the intellectual property and/or copyright of our Training Partners.
8. Whilst Software Education has a policy to try to avoid Course cancellation, there will be a small number of Courses where participant numbers would be so small that the Course could not be properly taught. In such cases we reserve the right to cancel the Course and refund your fee.
9. Software Education is not responsible for non-delivery, modification or curtailment of Courses because of circumstances beyond our reasonable control.
10. It is customary to discuss Course content with participants during the Course. In the event that the participants choose to modify the content to that published in the Course Description document, Software Education reserves the right to follow the views of the majority of the participants and thereby make some modifications to the published description and content.
11. Whilst provided in good faith, Software Education accepts no liability for any loss arising from any advice given, however caused.
12. In the event Software Education has any liability to a participant (whether in contract, tort or otherwise), Software Education's liability is limited to the direct losses suffered by the participant up to a maximum of the value of the Course fee only.
13. Recording of Course sessions and the taking of photographs is not permitted.
14. Privacy Policy. Software Education will hold these registration details securely in our Course administration system. Our policy is to not release or sell these details to third parties other than to our Training Partners in the case of Courses run in conjunction with them and to the owner of any copyright in any of the training material we use, to whom you authorise us to provide your details . We usually generate participant lists for distribution to those attending. Software Education may use the registration data to occasionally send out information about related Courses that could be of interest.
15. For online courses, each individual participant will receive unique login details. Each login is for a single individual participant only and is not to be shared with others. Certificates of attendance are not issued for online courses. Unless specified as a discount specifically for online courses, standard discounts do not apply to online courses.
16. Online credit card payments are facilitated by DPS. When DPS transmits sensitive information (such as a credit card numbers) over the Internet, they protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored on site are encrypted using 168bit 3DES encryption. For more information on DPS's security and infrastructure please click here, and for more information on the DPS privacy policy please click here.
Additional terms and conditions for Courses delivered In-house (onsite).
17. Any quotes including dates are vaild for 20 business days.
18. The Course is delivered for employees of the Customer only.
19. In exceptional circumstances and subject to the prior written agreement of both parties, either party may renegotiate delivery dates.
20. Software Education undertakes to treat information about the Customer's business as confidential.
21. Courses typically run 9am-5pm with a one hour lunch break to be scheduled at convenience of the Customer (negotiable).
22. Should the Customer cancel or transfer this agreement to a later date with less than 15 business days clear written notice to Software Education, there will be a cancellation charge of 50% of the Fees, along with any third party expenses already incurred. The clause superseeds clause 3 for the purpose of In-house Courses.
23. The Customer agrees not to offer any form of work (including but not limited to employment) to any Software Education staff or contractors involved in the delivery of this Agreement for at least twelve months following the above “Delivery Dates”, except through Software Education.
24. The Customer will provide a suitable training room, a data projector and a whiteboard.
Additional terms and conditions for assessment products.
Note that assessments are not purchased, rather you are granted a license to use. The intellectual property in the assessments remains at all times the property of Software Education. Use of the assessments is subject to copyright. You agree not to copy or record the questions in any form.
BA Assess: While the exam questions are designed in accordance with the terminology and coverage of within the BABOK version 2.0 and provide the opportunity for individuals to test their knowledge within the areas of the BABOK there is no formal connection between BA Assess and the IIBA's CBAP exam. Passing a particular area on BA Assess does not in any way guarantee passing the CBAP exam and is guidance only. Payment for the use of BA Assess does not include the fees associated with sitting the CBAP exam or any other fees charged by IIBA.
Software Test Assess: While the exam questions are designed in accordance with the terminology and coverage of within the ISTQB CTFL syllabus and provide the opportunity for individuals to test their knowledge within the areas of the CTFL syllabus there is no formal connection between Software Test Assess and the ISTQB's CTFL exam. Passing a particular area on Software Test Assess does not in any way guarantee passing the CTFL exam and is guidance only. Payment for the use of Software Test Assess does not include the fees associated with sitting the CTFL exam or any other fees charged by ISTQB or ANZTB.
The individual sitting the assessment requires constant and uninterrupted Internet access throughout the time allowed for the assessment. A loss of Internet access, for whatever reason, will automatically log the user out and conclude the assessment. Software Education does not offer any refund or ability to re-sit an assessment through loss of any Internet connection. Internet reliability, speed and costs are entirely your responsibility, as is the performance and suitability of the equipment and network used when undertaking the assessment.
Further to 14 above: To provide averages, Software Education reserves the right to aggregate the scores of those sitting the assessments to provide an average to other customers. Names or organisation data is not supplied.
It is accepted that all information from those sitting the assessment will be sent to the individual who authorised the purchase, including any individuals nominated by authorizers.
25. Definitions
a. Customer is defined as the person or organisation responsible for paying the invoice.
b. Training Partner refers to any organisation or individual who owns the Intellectual Property in the Course Material with whom Software Education has an agreement to deliver.
c. Intellectual Property includes all course material, documents, presentations and other collateral which forms part of the Course.
