At a glance
5 days
AUD $2860 inc GST
NZD $2990 + GST
Can also run in-house Australia or NZ
Business Systems Analysis
Overview
This course is endorsed by the International Institute of Business Analysis (IIBA™). It provides material and skills relevant to four Business Analysis Body of Knowledge™(BABOK™) knowledge areas.
Participants learn to use a structured, disciplined approach to understanding business systems, eliciting, analysing, documenting and validating business system requirements. Particular emphasis is placed on identifying the need for information systems within the business, and ensuring that the resulting, engineered systems provide benefit to the business in meeting defined goals and objectives.
The output from the analysis process is a logical, not physical, definition of business system requirements from which software requirements may be defined.
The course focuses on the skills required by the business systems analyst to identify and analyse user requirements using a number of investigation techniques; to ensure the consistency, completeness and accuracy of the requirements using verification techniques; to identify potential solutions and to make recommendations using problem solving and presentation techniques.
The involvement of end users in all aspects of the analysis process is emphasised throughout the course.
A structured approach to business analysis is used to assist with the understanding of the business system, the analysis of requirements, and communication with the end users and other stakeholders of the documented requirements.
Entity modeling, data normalisation, use cases, process mapping and logic tools are taught as the basis of the modeling techniques used on the course.
Participants learn how to plan and conduct an analysis investigation and present the results in a format that is usable to the downstream project participants.
Intended For
- New business analysts and others starting to work as systems analysts.
- Experienced analysts who wish to formalise their training.
- Non-information systems people and users who work with systems analysts.
- User managers who have to sponsor and are responsible for the introduction of new computer based information systems.
Prerequisites
Participants are expected to have some understanding of basic business practice, and to have been exposed to the capabilities and limitations of computer systems.
Learning outcomes
By the end of this course, participants will be able to:
- Apply a structured, disciplined approach to understanding business systems and solving business problems
- Produce effective requirements
- Understand the different stakeholder viewpoints that must be considered and interpreted by the analyst
- Plan, conduct, and follow up a structured investigative interview
- Produce a process model of an end-to-end business process
- Produce a use case diagram and a detailed use case description
- Produce an entity relationship diagram showing the relationship between informational elements in a business system
- Build decision trees and decision tables to represent and clarify business rules
- Use critical appraisal techniques to refine and improve a system specification
- List the desirable contents of a business requirements specification
- Prepare and deliver a management presentation.
Content
- Business systems analysis in the context of the system development lifecycle
- Organisation structures
- Management theory
- Understanding business systems in terms of:
- Business objectives
- Business entity-types
- Business actors
- Business events
- Business processes
- Critical success factors
- Critical assumptions
- Process definition
- Modeling techniques:
- Business process modeling
- Use cases
- Entity modeling / Class diagramming
- Normalisation
- Logic tools
- Planning for analysis
- Investigation techniques
- Structured interviewing
- Observation
- Searching records
- Critical appraisal
- Problem identification
- Verification techniques
- Structured walkthrough
- Analysis documentation
- Presentation techniques
Method Used
Lecturing is kept to the minimum necessary. A participative approach is used to enable learning by discovery.
The course contains a comprehensive case study that the participants work through over the five days, applying all the techniques learned to build a complete understanding of the subject.
Documentation
Course notes, including guides, templates and checklists. References to Web sites and further reading.
Business Analysis Body of Knowledge™
This course is designed to, and provides material and skills relevant to, the following International Institute of Business Analysis (IIBA™) BABOK™ knowledge areas:
- Requirements Planning & Management
- Requirements Elicitation
- Requirements Analysis & Documentation
- Requirements Communications
For more details on the IIBA™ and the BABOK™ see www.theiiba.org
