At a glance
3 days
AUD $2200 inc GST
NZD $2390 + GST
including in-house delivery.
Business Process Modelling
A structured approach to business process modelling within a business process management framework.
Organisations continue to focus their process modelling initiatives to generate efficient and effective business processes. However, business process modelling is more than merely drawing little diagrams with many process modellers struggling to meet the purpose of process modelling.
During this course, participants learn to use a structured approach to understanding the context of business process modelling through scoping, identifying, analysing, developing and documenting business processes. Particular emphasis is placed on identifying metrics to support the analysis and evaluation of business processes to ensure the alignment to business objectives.
Participants will gain knowledge in business process modelling at three distinct levels using the BPMN 2.0 notation.
IIBA Endorsed BA Training
This course is endorsed by the International Institute of Business Analysis (IIBA) and is aligned with the Business Analysis Body of Knowledge® (BABOK®).
This course will contribute 21 CDUs (Continuing Development Units) towards your Certificate of Competency in Business Analysis™ (CCBA™) or Certified Business Analysis Professional™ (CBAP®) certification requirements.
"One of the highest standard course materials I have come across. Practical, interactive and hands-on."
Helina Guo, CPA Australia
Intended For
- Business Process Analysts and Enterprise Analysts who need a solid business process management framework to work within
- New and experienced Business Analysts who need practical tools and techniques that will help them model business processes at various degrees of granularity in the context of their role
- Project Managers who have responsibility for projects with significant business process change impact
- Any other roles responsible for analysing and documenting their organisation's business processes
Prerequisites
Participants are expected to have an end-to-end understanding of business analysis activities. A suggested lead-in course is Software Education's Business Systems Analysis course.
Learning Outcomes
By the end of this course, participants will be able to:
- understand in which contexts business process modelling is performed
- conduct a business process discovery assignment to elicit existing business processes in context of a previously defined scope
- follow a logical framework to analyse the current state business process and derive a future state business process model using various techniques
- present these processes using the BPMN 2.0 notation
- identify effective measures that will contribute to understanding the performance characteristics of the processes and surrounding enablers and constraints
- understand that business process modelling initiatives happen in the context of a strategy requiring change and risk management.
Content
Introduction and Overview
- Gain an overview of business process management and the value it provides to the business
- Understand in which contexts business process modelling is performed
- Learn about the different perspectives of process assessments
- Learn about the importance of change management as part of a business process initiative
Business Process Modelling using BPMN 2.0
- Practical guides on effective process modelling (e.g. naming conventions, fragmentation)
- A step-by-step introduction of the BPMN 2.0 notation
- Level 1: Descriptive
- Level 2: Analytical
- Level 3: Executable (modelling at this level depends on classroom participants technical understanding and need for such level of detail)
- Learn about the different types of BPMN diagrams
- Private process
- Collaboration
- Conversation
- Choreography
- Practice developing process diagrams using BPMN 2.0 at various levels of detail
Analyse Current State Business Process
Planning and scoping
- Planning and scoping for process modelling
- Stakeholder identification and analysis
- Where to start?
- Practice scoping your processes
- Discover the contextual elements of a business process using IGOE's
- Create a hand-off diagram
Modelling the as-is
- Move from a hand-off diagram to a more detailed level diagram (service level and/or task level) by asking the right questions or performing a token test
- Create a service level view process model
Defining metrics
- Define SMART metrics to assess the performance of processes, considering not just the workflow but also external influential factors
- Assess processes through the four lenses: Time, Cost, Quality, Risk
- Define process related performance metrics
Assessing the Current State Business Process
- Discover leverage points through SWOT, value stream mapping and process enablers
- Identify leverage points by evaluating related process enablers
Develop Future State Business Process
Identify process improvements
- Develop future state process ideas using various techniques
- Develop a future state process model
Perform gap analysis
- Understand the need for gap analysis to develop an implementation plan for the new process
- Perform a gap analysis on a given case study
Implement, Monitor and Evaluate Business Processes
- Get an overview of the remaining phases of the business process lifecycle
- Revisit the knowledge imparted on you during the course
Method Used
A participative approach is used to enable learning by discovery. Lecturing is kept to the minimum necessary.
The course contains a comprehensive case study that participants work through over the three days, applying the techniques learnt to build a complete understanding of the subject.
Documentation
Course notes, including guides, templates and checklists. References to websites and further reading.
Testimonials
"Excellent - provided a structured, logical methodology for process modelling in my new role."
Susan Cooke, Business Relationship Co-ordinator , Bankstown City Council .
"Thanks! I also appreciated the continuity of this course in relation to the BA course."
Shalini Scholtz, Business Analyst, University of Technology Sydney (UTS) .
"A good insight into the overall BPM and how it fits into the corporate structure."
Jenny Connolly, Senior Business Analyst, Australian Unity.
"Very well organised course with lots of practical representation we can take back to the work place. Enjoyed the group work very much."
Ninive Badilescu-Buga, Senior Business Analyst, Prima Class Consulting.
"One of the highest standard course materials I have come across. Practical, interactive and hands-on."
Helina Guo, Senior Consultant Business Improvement, CPA Australia.
"Very informative, gave me some great ideas to use back at work with my team. "
Stephen Bradley, Application Architect, AMP Services Ltd.
IIBA®, BABOK® and Business Analysis Body of Knowledge® are registered trademarks owned by International Institute of Business Analysis. These registered trademarks are used with the express permission of International Institute of Business Analysis.
CCBA™, Certification of Competency in Business Analysis™, Certified Business Analyst Professional and the EEP logo are trademarks owned by International Institute of Business Analysis. These trademarks are used with the express permission of International Institute of Business Analysis.
