At a glance
This is a MasterClass delivered by an international presenter. Currently this course is not scheduled, however we are hoping to schedule it again soon. If you would like to express your interest please click on the 'Enquire' button below.
Aligning BPM with Strategic, Organisational, and Cultural Factors
The statistics are familiar - more often than not, programs of significant business change, including process change, are unsuccessful. That's depressing, but on the upside, there are many cases where organisational performance has been transformed by successful business process initiatives. In accounting for success or failure, it's easy to blame failure on technical factors, but that's seldom the primary cause. Experience shows three recurring themes in successful initiatives:
- Appropriate processes were identified and selected for improvement;
- Human, organisational, and cultural factors were analysed and understood;
- That understanding was reflected in an implementable and sustainable process design that aligns with the organisation and its business strategy.
This intense 2-day workshop provides proven, repeatable methods in these and other areas, well beyond what is covered in introductory courses. In particular, understanding individual and organisational behavior and culture can seem to be the hardest of all, but specific techniques for discovery and assessment of these “soft” factors are a centerpiece of this unique workshop. Participants will be well-prepared for the challenges of successful business process analysis and design.
Personally delivered by the creator of this MasterClass, Alec Sharp. With 30 years of worldwide consulting, Alec has hands-on experience with process change initiatives in a wide variety of settings, from small and medium organisations through to the world's largest and best-known enterprises. That's what sets this workshop apart - it's based on what really works, not what should or might work. When a process change project has "gone off the rails", Alec is frequently brought in to help stakeholders see the underlying reasons and get things back on track. He has delivered hundreds of workshops around the world on working with business processes and related business analysis techniques, as well as top-rated presentations at international conferences. Alec is the author of "Workflow Modeling, Second Edition" (Artech House, 2009) which is a consistent best-seller in the field, and is widely used as an MBA text and consulting guide.
This MasterClass fulfils the IIBA requirements for contributing CDUs (Continuing Development Units) towards your Certificate of Competency in Business Analysis™ (CCBA®) or Certified Business Analysis Professional™ (CBAP®) certification. For more information on IIBA certification requirements, click here.
Anyone involved in Business Process Change and Business Process Management (BPM), especially BPM professionals, Process Analysts and Designers, Process Architects, Senior Business Analysts, and Project / Programme Managers. Also, Business Managers responsible for effecting process change, and needing to learn more about business processes.
It would be helpful, but not absolutely essential, to have some practical experience with process analysis and redesign, or an introductory course in working with business processes.
A suggested lead-in course is Software Education's Business Process Modelling course.
After a quick review of the principles, methods, and philosophy of business process change, practical techniques and clear, repeatable guidelines will be provided in five main areas:
1. Communicating about “business process” with executives, managers, and individual contributors
- Why senior executives often misunderstand “process,” what to cover in an executive briefing
- Winning over the masses - why people fear “process,” how to get them on board
2. Discovering processes and developing a process architecture within your natural lifetime
- Proven techniques for building a process architecture within tight budget and time constraints
- Why you need to be cautious about using “off-the-shelf” process reference frameworks
- Critical differences among Line of Business, Enabling, and Executive/Management processes
- Methods for assessing, prioritizing, and selecting processes for transformation
3. Advanced techniques for modeling and assessing business processes
- Modeling complex processes in a way that all stakeholders can understand
- Making it real by using scenarios and process instance models
- Using a business process workflow model as a framework for holistic assessment
4. Techniques for discovering and assessing the strategic, organisational, and cultural factors that will impact business process change
- How to discover the factors that influence the behaviour of individuals and organisations
- Understanding strategic differentiation and its impact on process change
- Learning from the organisation's past experience with business and process change
- Classifying enterprise and national cultures, and their influence on business processes
- Consolidating key learnings into guidelines for process design
5. Designing for success - creating an implementable and sustainable business process
- Methods for designing a sustainable process, from incremental change to all-new process
- Characterizing the to-be process - generating, assessing, and choosing improvements
- Uncovering unanticipated consequences - an enabler-based assessment of characteristics
- The Big Three - organisational structure, performance metrics, and business processes
- Major process analysis and design exercise
Topics will be covered with a discussion of the issue, a review of techniques, guidelines and examples, a brief workshop exercise, and a group solution and debriefing. The emphasis is on maximizing the delivery of content while keeping everyone engaged.